Frequently Asked Questions
1. Why are their different prices for different stylists?
We have a wide variety of price levels to accommodate everyone’s pocket book. We have a skill certification/ education program that all of our technicians progress through. As their skill, experience, and demand increase they are promoted to the next price level. We are a salon that puts a high priority on continuing education.
2. Are the prices the same for men, children and senior citizens?
Yes. We take the same great care for both sexes at all ages.
3. What products do you sell and use at the salon?
We use and sell Paul Mitchell Professional Products, Awapuhi Ginger, Phyto (for thinning Hair), PhytoSpecific (All Natural/Organic), Affirm and Kera Care.
4. How far in advance should I make a reservation?
It depends on the stylist and the day and time you would like to come in. Evening and Saturday reservations get filled the fastest. We recommend pre-booking your next reservation at check-out before leaving the salon.
5. What do I do if I need to cancel my new reservation?
We realize things happen. If at all possible please give us at least a 48 hr. notice, so that someone else will have the opportunity to take your time slot.
6. Can I cancel my reservation online?
No. You must call the salon 404-768-3003 to cancel your reservation. A $30 “No Show Fee will apply”
7. How much do I tip?
Tipping is never required but always appreciated. Like restaurants, 10% to 20% is the norm.
8. Can I add the tip on my credit card?
Yes. You can add it to your credit card or give cash or check directly to the technicians. You could also leave it with someone at guest relations who will see that your technician receives it.
9. What kind of training do your stylists receive?
Education is a high priority at our salon. We have extensive classes on education as well as some of the best hair artists in the industry teaching. Our stylists are required to attend shows all over the world to bring back the latest trends for you.
10. Do you sell or share information on my client file with others?
No. Your information is kept private and is never shared with anyone outside the company.
11. How can I book my reservations on line?
At your first visit to Genesis Hair Art, you will be given a login name and password. On our website take the tutorial on internet booking first. If you forget your password it will be emailed to you at login. If you have any questions or problems with your login name or password, Please Call 404-768-3003.
12. Can I visit another stylist in the salon?
Yes. We encourage you to do so. We want you to trust and believe in our salon systems. If you would like to visit another stylist or it may be convenient to go to another location; we WELCOME you to “chair –hop” in our salon culture.
